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Message 1 of 3
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Solved!

HP OfficeJetPro wireless blocked by Admin, who is me

HP Recommended
HP Officejet Pro 8610
macOS 10.15 Catalina

My printer stopped scanning to email, telling me my username and password were no longer good, so I attempted to reset factory settings and now the entire thing is offline and all Network configuration buttons --Network setup wizard, etc--

are greyed out. Any way to get these buttons available again? 

 

Update: Scan issue was a Gmail issue, not HP. I resolved the connectivity issue by selecting the Printer from available networks and entering the IP. Even thought the printer was offline, the EWS page came up and I was able to reconnect. However, The Wireless Setup Wizard, Network configuration buttons, etc. on the LCD panel still remain greyed out and blocked, even though I allowed all thefunctions I could on the EWS page and disabled the admin password. I restarted the printer, but these remain blocked by an imaginary Administrator. Any way to get these buttons available again?

2 REPLIES 2
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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

Hi @Sfrajett

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Thank you so much!

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