09-04-2015 03:45 PM
HP Photosmart 7520, WiFi connected on local home network. Latest drivers. ePrint and Webservice NOT enabled.
Verizon Samsung Galaxy S4, Lollipop 5.0.1 (OC1), HP Print Service Plugin latest (2.4-1.3.0-10c-64.1-64).
Verified HP Print Service Plugin is ON. 7520 is found on local network.
- Select Print in a Gmail message, default device is "Print to PDF."
- Open menu, select "HP Print Service Plugin". Wait 20-30 seconds and get "This printer is unavailable" message.
I have shutdown the phone and printer. This phone was factory reset a few days ago and the installation of Lollipop 5.0.1 was obtained OTA from Verizon. I do have the habit of turning off extraneous apps and services that I don't use. What Android, Samsung or Third-party system apps or services does HP Print Service Plugin rely on?
Any further ideas?
Thanks in advance
09-07-2015 12:48 PM
Welcome to the HP support forums.
I understand that you are having a problem with the HP Print Service Plug-in.
Not sure what the recommended TSing is for HP Print Service Plugin. Theoretically it should see the printer on the network. Try printing from a different location. Try printing with the HP ePrint app. If the app will also not see the printer, it could be a network issue.
09-08-2015 11:59 AM
> "Theoretically [the app] should see the printer on the network"
It "sees" the printer on the network; (as I described) I can select it from the list of devices in the print dialog from my Android phone. Also, the printer works fine on this network; I can print to the PS7520 over WiFi from my HP laptop (which is typing this message).
> "Try printing from a different location."
What does that mean? I'm trying to print at home, on my local WiFi network. Should I walk into my front yard? LOL
> "Try printing with the HP ePrint app."
No. I should be able to print from the phone to the printer over my local WiFi network, right? I would much prefer to NOT install or enable other software features in order to have this basic functionality. However, if I MUST enable such features, please tell me what those features are, how to enable them and WHY I must enable them. In other words, I want to understand the dependencies.
Thanks in advance. Please feel free to consult with someone more senior or escalate this issue.
10-07-2015 12:37 PM
My only workaround is crazy, print to PDFs then open the PDF and print to the same printer the print service plugin says is not available?
10-07-2015 01:35 PM
Also installed this mornings update - I was awaiting an update before I went searching for a solution...which was why I posted today. Figured if the update didn't work there must be some other issue so I would seek help.
HP Officejet Pro 8600 / LG - G4 (LG-H811) / Android 5.1
10-31-2015 05:52 PM - edited 10-31-2015 05:54 PM
Just adding I have the exact same problem. Lollipop 5.0.1, Samsung S4 talking to a HP LaserJet CP1025nw
Like the OP this printer is happy to print from a laptop on the same network over wifi. The HP Print Service Plugin finds the printer and displays its name, but when I attempt to print from Chrome it says "This printer is not available"
I installed the HP Print Service today, it is the latest available.
So printing works from other devices, just not from the phone. We're looking for a problem on the phone, not the network or the printer.
01-15-2016 03:51 PM
The solution for me was to wait. I have a Samsung Galaxy S4 and Galaxy S3 phones, and Galaxy Tab 4 tablet. At first, I get the error message of the printer not being available. I wait. I have a glass of wine. I wait some more. Then, all the pages appear on my screen, along with a yellow button that starts the printing. I un-check the pages I don't want, and I touch the yellow button. The print job comes out. The HP Print Service plugin works, but you have to be very, very, very patient.
01-15-2016 07:11 PM
There was another piece...very important...that I found within the Android Play Store for the HP Print Service Plug. When you install it, it arrives turned off. It won't work if it's turned off. Here's how I turned it on.
- On your Android machine, go to Settings --> Connections --> More Networks --> Printing --> HP Print Service Plugin.
- Turn on the plugin.
06-28-2016 12:04 PM
I was having problems printing all of the sudden about 2 weeks ago on my HPN6520 Photosmart All-in-one. NO HELP ANYWHERE!
I happened to tap on my printer name at the top of the screen and then tapped "All printers" and 2 printers named the same popped up. I tapped on the 2nd one, and EUREKA it worked!
I then went back and held my finger on the printer that had been "not available" and then tapped "forget printer" so now all is well.
Please leave a thumbs up if this works and spread this around to help others.