10-28-2019 02:43 PM - edited 10-28-2019 02:44 PM
We've used the HP Connected/ePrint function with our account for a few years now, but the past few days when we log in it asks us to add a new printer by default. Whenever we click "My Printers" it still does not display our current printers. We support multiple sites and this is our centralized point to see if the printers are online. We had about 15-20 printers that now will not display. We've seen this in the past but when you use a different computer it would show up. We've tried multiple computers at multiple locations and none of them show our printers. We've confirmed the printer email address did not change on any of them, but have not tried to re-add as we are not on-site.
1) Did all our printers get deleted when this moved to HP Smart?
2) Do we need to manually add them now?
10-31-2019 02:09 PM
@EAUHoldings, Welcome to the HP Support Community!
Check the printer status
Turn the printer off and on again to clear any existing problems.
Print a test page from a device on the same local network. If a connection error displays or the printer is not found, there is a network connection issue.
Confirm Web Services is enabled on the printer. (If it is ON, turn it OFF and then turn it ON again)
Printers with a touchscreen or LCD display: Touch the HP ePrint icon, and then touch Settings. Or navigate to the Web Services menu under Network Setup or Wireless Settings. The Web Services status displays with enable instructions.
Printers without a touchscreen or LCD display: Print a network configuration or self-test page to obtain the printer IP address, and then enter it in a web browser address bar to open the Embedded Web Server. Click the Web Services tab to turn on the feature.
Go to Turning On Web Services for more information.
Send an ePrint job.
The homepage for ePrint can be found here
Let me know how this goes.
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