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‎07-24-2020 10:18 AM

HP Recommended
Product: HP ENVY 5055
Operating System: Microsoft Windows 10 (64-bit)

My wireless printer worked without issue in my last home.  We have since moved and got new wireless internet service.  I am able to see my wifi network listed when I go to search for a wireless connection, however it does not allow me to enter my wifi password into the box on the printer's touchscreen, and therefore does not allow me to connect.  I have tried to use the WPS button on my wifi router, as well, to no avail.  Our TV's, phones, and streaming devices have all been able to connect without issue.

2 people had the same question
1 REPLY 1

‎07-24-2020 11:23 AM

HP Recommended

Figured it out - had an issue with the wireless router and had to do a factory reset on it. Once I did that, I tried the wifi again and it automatically popped up with the option to enter the password. 🙂

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