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Solved!

HP ePrint App

HP Recommended
officejet pro 8740
iOS

I installed the app but in the Email section as far as the yahoo section goes it will not take, I put my credentials in Username and Password but it will not log me in it says to check my username and password, i tried 5 times and no luck, and then i choose the Google section and i put in my credentials and that wouldn't log me in. i got a pop up saying ( Google requires an additional security step. Please check your email security settings online. )

Is my 2 step verification on google blocking the app ?

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HP Recommended

Hey @manny555,

 

I see that you are having some issues with using gmail in the HP ePrint app. I can help you with that.

 

What is happening is your security settings for your Gmail account are interfering with the app. To be able to use gmail in the app, you would need to change the security settings associated with your email.

 

Please let me know if this resolves your issues. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
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HP Recommended

Fact was that 2 step verification on yahoo and google were blocking HP ePrint app. But i fixed that by deleting 2 step verification. Now able to use the apps email function

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