07-23-2019 04:39 PM
Hi. Running Windows 10 64-bit on a laptop. Been using HP ePrint + JetAdvantage for years now. I haven't printed for a few days, but today, when I selected my wireless M225DW entry from the Recent list, I got a "printer validation failed" error message. So I deleted my credential within HP ePrint + JetAdvantage and tried re-registering. Now I'm getting "Unable to communicate with the HP ePrint service. Ensure you have a valid internet connection then try again." My internet connection is fine. Did something break with the HP ePrint service? Is there an ETA for resolution? Would greatly appreciate assistance with this. Thanks!
07-24-2019 03:57 AM - edited 07-24-2019 04:37 AM
I have the same problem. Got two laptops:
Win7x64 - (today) the app sent the document right away and within minutes it was printed - no problems at all;
Win10x64 - last succesful use on Friday. Today the situation is similar to the one of OP's;
- Same "printer validation failed" message
- Deleted the printer from JetAd app, but couldnt find it again
- Noticed I wasnt logged in with Services (4th tab)
- Tried to log in and got "Unable to communicate with the HP ePrint service. Ensure you have a valid internet connection then try again."
- Internet connection is fine. I just downloaded HPeprint drivers again just in case
- I dont have an antivirus installed. Made rules in Windows Firewall allowing HPeprint in&out connections (for 3 exe files in HP ePrint folder)
- Tried to re-log and got the same bloody message
- Uninstalled and installed HPep again
- Nothing changed
- Oh, I also checked the printer port for JetAdvantage, but this time it was ok so it's not the cause
07-24-2019 05:26 AM
I have the same issue, printing via HPeprint remotely to the office for years then suddenly i have printer validation fail problems. I've uninstalled the HPeprint software and reinstalled, removed web services on the printer and re-registered etc etc, followed all recommended steps.
On HP connected i have an orange dot next to the printer as you can see on the attached picture
When i attempt to print via HPeprint and try to log on with my email address i also get error messages. Very frustrating HP, please help to solve this asap
error message when trying to add printer to HPeprint screen via control+P - @hpeprint.com was not found or does not support PostScript or ePCL. Registration with HP ePrint service is required to search by ePrint email address.
When attempting to register for HPeprint via the windows app: Error message Unable to communicate with the HP ePrint service. Ensure you have a valid internet connection then try again.
07-24-2019 05:57 PM
Have been printing for years, but starting Monday 22nd July 2019 I started getting error when trying to print. So unistalled ePrint but now can't get it to register with service, getting error:
"Unable to communicate with the HP ePrint service. Ensure you have a valid internet connection then try again."
What is going on? Is the service shut down?
07-24-2019 08:03 PM
I have the same problem.
It looks, like they silently shut down the service.
The service have stopped for an registered machine.
I have tried to install it on a new machine and got the following error:
Waiting for someone from HP to step in...
Did someone tried to call support ?
07-25-2019 07:54 AM
UPD: Welp, the 2nd laptop (win7) stopped printing via ePrint, supposedly after Windows update (?) (I wasn't there to see that).
It lets me log in with the ePrint services, sends a pin, accepts the pin, but still won't let me send the job to the printer with a message "printer check failed" (rough translation from Russian).
Turns out, yesterday wasn't as bad as today.
07-25-2019 10:50 AM
I just spend an hour with HP support being bounced around from one department to another and it seems that no one knows anything there about the service. I experienced "oh that is another department" let me transfer you to the department.
Got hung up on 3 times!
What a waste of time!
07-25-2019 11:03 AM
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