06-26-2016 09:50 AM - edited 06-26-2016 09:50 AM
Apparently it was the June 20th windows update. If you rollback it will fix the problem. HP should really address this instead of giving everyone on the forums the runaround and wasting their time.
06-26-2016 11:56 AM
I uninstalled that update (KB3163018) from one of my Windows 10 laptops and the eprint worked perfectly.
Uninstalling isn't easy anymore with Windows 10. Actually, getting the update unstalled is just as easy as other OS's but keeping it from re-installing is tricky.
After you unstinall the update (but before you restart!), you have to run the trouble shooter to hide the update so that it doesn't reinstall itself immediately on the reboot.
06-28-2016 12:20 AM
The update (KB3163018) actually interferes with a few things.
After I did the update on my son's computer his mysterious minecraft problem with connecting to servers went away.
I also read a post from someone who couldn't get his work VPN to connect until he uninstalled.
It seems like the update does something with internet connections. My guess is that MS will need to patch the patch eventually.
06-29-2016 01:56 PM
I can confirm that recent security changes in the recent Windows Updates have broken communication between ePrint SW running on Windows and the HP ePrint cloud service. Fixes to the ePrint cloud service are currently being tested and will be rolled out to ePrint cloud production soon. These changes should address the failures. No updates will be needed on the windows client.
I work for HP
07-21-2019 12:59 PM
When I go to print using HP ePrint + JetAdvantage, my printers are no longer available ,when I click settings it asks me for my login but I receive an error "Unable to communicate with the HP ePrint service. Ensure you have a valid internet connection then try again." Yet it lets me login to HP JetAdvantage, however no printers are listed.
Is there an issue with the HP ePrint Service through this application? Emailing a document to the Printer address works...