cancel
Showing results for 
Search instead for 
Did you mean: 
LeighLeigh82
New member
1 0 0 0
Message 1 of 2
70
Flag Post
HP Recommended

HP office her pro6968 is offline

HP Office Jet Pro 6968

 

1 REPLY 1
HP Support Agent
HP Support Agent
18,895 18,883 1,249 1,913
Message 2 of 2
29
Flag Post
HP Recommended

HP office her pro6968 is offline

@LeighLeigh82,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the printer is offline.

 

Don’t worry, I assure you I will try my best to get this sorted.

  • What is the operating system you are using?
  • Are you able to make a copy?

I recommend you follow the below steps and check if it helps.

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till the warm-up period finishes and the printer is idle.

If you continue facing the issue, then follow the below steps.

  1. Turn the printer off, and then wait 10 seconds.
  2. Disconnect the printer power cord from the printer.
  3. Turn off the computer or the device you are trying to print from.
  4. Connect the printer power cord to the printer, and then turn on the printer.
  5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
  6. Reconnect the power cord to the router.
    NOTE:  Wait until the internet service is restored. Internet service is interrupted while the router is off.
  7. Turn on the computer.

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation