HP printer in Error mode

[MrsWK]

Printer is in "error" mode - how do I get it into "printing" mode !

[Jeet_singh · Accepted solution]

Hi @MrsWK,

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I'd like to help you with the "printer in error state" message that you are receiving when trying to print wirelessly from your HP ENVY 4512 eAll-in-One printer.

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Hard reset on the printer, router, computer and other devices on the same network.

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If you are still unable to print, press the wireless icon on the front panel of the printer (should be just to the right of the display), and confirm that the printer is showing "connected".

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. 

If the issue persists, I would suggest you go ahead and uninstall the printer drivers and then install the full feature software

Let's try these steps here:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Now download and install the full feature software available for your printer, please click here: http://ftp.hp.com/pub/softlib/software12/COL37193/al-109013-3/DJ3050A_J611_1315-1.exe

Let me know how it goes for further assistance,

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[khuculakdrywall]

Thank you Jeet.  Your solution worked.