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Bak1
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HP wifi printer

HP WIFI Office jet pro printer 6968

HP wifi office jet pro 6000 series printer . There is paper in the tray but gives an error message saying no paper in the tray. Need help to solve this problem.

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HP wifi printer

Hey there! @Bak1, Welcome to HP forums.

 

I understand you are getting out of paper error on your printer.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Have you tried checking with a different brand paper?

 

Have you tried printing using a different application?

 

Please provide the operating system you are running on your PC to assist you better.

 

As you mentioned you are getting out of paper error on your printer.

 

Try the steps recommended below.

 

Clean the paper feed rollers from inside the ink cartridge access area.

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

Gather the following materials:

  • A lint-free cloth

  • Distilled, filtered, or bottled water (tap water might damage the printer)

  1. Turn off the printer, and then disconnect the power cord.

       WARNING:

    Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

  2. Open the ink cartridge access door.

    Opening the ink cartridge access door

  3. Lightly dampen the swab with the water, and then squeeze any excess liquid from the swab.

  4. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Image: Clean the rollers in the cartridge access area

  5. Allow the rollers to dry completely (approximately 10 minutes).

  6. Close the ink cartridge access door.

  7. Reconnect the power cord to the rear of the printer, and then turn on the printer.

Try to print. If the error persists, continue to the next step.

Step 3: Clean the duplexing rollers

Clean the rollers behind the ink access area of the printer.

  1. Turn off the printer, and then disconnect the power cord.

       WARNING:

    Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

  2. Open the ink cartridge access door.

    Opening the ink cartridge access door

  3. Remove the paper path cover.

    Removing the paper path cover

  4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  5. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Cleaning the paper path cover rollers.

  6. Allow the rollers to dry completely (approximately 10 minutes).

  7. Insert the paper path cover back into the printer.

  8. Close the ink cartridge access door.

  9. Reconnect the power cord to the rear of the printer, and then turn on the printer.

Try to print.

 

Also, try the steps recommended below.

 

Reset the printer

Sometimes an error persists even though there is no paper feed issue. Reset the printer, and then try to print.

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

       NOTE:

    HP recommends connecting the printer power cord directly to the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

  9. Wait until the printer is idle and silent before you proceed.

Try to print.

 

Update the printer firmware and check if it helps. Link: https://hp.care/2tzyiAY

 

Refer this article to further troubleshoot out of paper or feed issues with your printer. Link: https://hp.care/2HEAcUr

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this helps!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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