cancel
Showing results for 
Search instead for 
Did you mean: 
Syless
Level 1
4 3 0 1
Message 1 of 7
827
Flag Post
HP Recommended

HPOfficeJet-5200 - This printer is not available

HPOfficeJet-5230
Android 9.0 Pie

Hello community,

 

I have a problem that I'm unable to solve by myself. With the HPOfficeJet-5230 it is currently not possible to print with my Android devices in the same local network. The HP Printer Service App always display 'This printer is not available'.

 

 

Environment:

The printer is connected to a computer with Windows 10 via USB and to the local area network via WLAN. All mentioned devices are in the same local network and can communicate to each other.

 

 

What works:

  • Printing and scanning via the Windows computer
  • Printing from any other computer in the local network (e.g. Linux Ubuntu 18.04) which are only connected to the printer over the network
  • EWS overall
  • Scanning through the EWS

 

What doesn't work:

  • Printing from an Android device with HP Printing Service App from the Google Playstore
  • Printing from an Android device with the default printing service

 

What I have tried so far:

  • Restarted router, printer and mobile devices
  • Cleared the printing queue on the mobile devices
  • Installed the HP Smart App on the mobile devices
    • HP Smart is able to find the HPOfficeJet, can show me the IP-Address, ink status and everything else...printing still does not work
  • Tried the same with my old HPEnvy-4500 Series - works at the first try, no problems, the printers are in the same network

 

I would be happy if you have ideas to solve this problem, otherwise I will unfortunately have to give the printer back to the seller, and continue to print with my HPEnvy. 😐

I also don't want to use Wi-Fi-Direct - in my opinion it must be possible to print over the connected network.

 

 

Greetings from Germany 🤓

6 REPLIES 6
Syless
Level 1
4 3 0 1
Message 2 of 7
735
Flag Post
HP Recommended

HPOfficeJet-5200 - This printer is not available

Hello again,

 

sadly that no one was able to help so far. I noticed that the printer now, apparently at night, loses the pre-shared key for authentication on the wireless network. How is that even possible?

 

Greetings

Reply
0 Kudos
HP Support Agent
HP Support Agent
11,429 11,397 490 547
Message 3 of 7
580
Flag Post
HP Recommended

HPOfficeJet-5200 - This printer is not available

@Syless
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you referring to a printer going offline often?

For your first query, printing from an Android device with HP Print Service Plugin and HP Smart App Is not supported on your printer. 

You could refer to the Mobile printing capability from the specification of your printer: https://support.hp.com/in-en/product/hp-officejet-5200-all-in-one-printer-series/14095737/document/c...

 

For more information on Mobile printing, you could also check this article: https://support.hp.com/us-en/document/c03722645.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Syless
Level 1
4 3 0 1
Message 4 of 7
564
Flag Post
HP Recommended

HPOfficeJet-5200 - This printer is not available

@Echo_Lake

First thank you for your answer.

 

  • To answer your question in a very short way: Yes.

    It seems that the printer continuously loses his connection to the wireless network. I have to re-enter the pre-shared key every day to connect the printer to the wireless network. The printer is right next to the router, so the signal is excellent


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you referring to a printer going offline often?

  • This link doesn't work:

For more information on Mobile printing, you could also check this article: https://support.hp.com/us-en/document/c03722645.
  • Did I understand you correctly that I simply need another app to print via mobile devices?

For your first query, printing from an Android device with HP Print Service Plugin and HP Smart App Is not supported on your printer. 

You could refer to the Mobile printing capability from the specification of your printer: https://support.hp.com/in-en/product/hp-officejet-5200-all-in-one-printer-series/14095737/document/c...


  • The documentation says it should work with Android:

Supports printing from most smartphones and tablets using these operating systems: Android, iOS, Blackberry, Symbian, Windows 8, Windows RT.

 

 

Greetings

 

Reply
0 Kudos
HP Support Agent
HP Support Agent
11,429 11,397 490 547
Message 5 of 7
437
Flag Post
HP Recommended

HPOfficeJet-5200 - This printer is not available

@Syless
Thank you for posting back.
 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

Try this Mobile printing link: https://www8.hp.com/us/en/printers/mobility/overview.html and https://www8.hp.com/us/en/printers/home/mobileprinting.html


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
mbg671
New member
1 1 0 1
Message 6 of 7
182
Flag Post
HP Recommended

HPOfficeJet-5200 - This printer is not available

So I am trying to address an issue that is similar to this.  My printer was off-line so I tried removing it and re-installing.  Now it says it doesn't have a driver and when I try to update the driver, it is saying that there is no drivers. 

 

I go to Device Manager and try to update the driver here and get this:

It says that it is trying to install the driver "HP Officejet 5200 series PCL-3" but encountered an error.   

The driver cannot be installed because it is either not digitally signed or not signed in the appropriate manner.  Contact your hardware vendor.

 

I do not see any other software on the hp support website to address this error.  Please help?

Syless
Level 1
4 3 0 1
Message 7 of 7
154
Flag Post
HP Recommended

HPOfficeJet-5200 - This printer is not available

Hey Mbg671,

 

The solutions proposed by HP unfortunately do not lead to a satisfactory result. But I was able to solve the problem with the losing wireless connection by myself.

 

It seems when you turn the printer off and on nightly that the printer is not losing the wireless connection anymore. Or it is still losing the connection but gets reconnected when you boot the printer. Anyway, this can be done over the integrated function in the EWS.

 

Greetings

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation