11-14-2019 05:09 AM - edited 11-14-2019 05:10 AM
I have a new internet provider. I want to change the wireless details on my printer but every time I try it says these have been 'locked by the administrator'. I am the only person who uses the printer and set it up but never locked anything?! How do i unlock it/reset?
Solved! Go to Solution.
11-16-2019 11:07 AM
Welcome to the HP Support Community.
I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
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