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‎02-24-2020 06:19 AM

HP Recommended
Product: HP Officejet Pro 8710
Operating System: Android 9.0 Pie

My printer asks me for a username and password login whenever i try and print something from my Samsung Note 8 phone.  My printer is connected wireless and I'm on the same network. I have reset the printer but same problem. help me!!

 

3 REPLIES 3

‎02-26-2020 02:37 PM

HP Recommended

@Vkediscovery,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues printing from your smartphone.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you use the HP Smart app to print from your smartphone.

 

Follow the steps in the below article to install and use the HP Smart App.

 

https://support.hp.com/in-en/document/c03561640

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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‎03-18-2020 07:33 AM

HP Recommended

I followed the directions but it still asks for  user name and password when I try to print 

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‎03-18-2020 04:10 PM

HP Recommended

@Vkediscovery,

 

Do you face the same issue when you print from a different phone?

 

Cheers!

The_Fossette
I am an HP Employee

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