07-05-2019 07:09 AM - last edited on 07-05-2019 08:11 AM by Cheron-Z
I am having this issue. I have tried everything as well. I love the printer but am becoming very irritated that I have to turn the printer off and restart it after it has been in sleep mode a few hours. We did not have this issue before we moved to another city. We have the same internet provider and the same router, so that can't be the problem. I am ready to scrap this printer and buy another brand! Please help.
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07-07-2019 06:16 PM
Thank you for posting your query on HP Community,
Let’s start by performing a network power drain. Follow the steps below:
Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.
Wait for 2-3 minutes.
Now turn on the modem if present. Wait till all the lights are steady and idle.
Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.
Then turn on the PC and other devices.
Use HP Print and Scan Doctor to check connectivity
Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.
Download HP Print and Scan Doctor.
Run HPPSdr.exe from the download location on your computer.
Once HP Print and Scan Doctor opens, click Start, and then select your printer.
If your printer in not in the list, turn it off and on, and then click Retry.
If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
If a screen prompts you to turn on printer updates, click Yes.
If a screen prompts you to make your printer the default printer, click Yes.
Try to print. If the printer remains offline, continue to the next step.
Check the wireless light. If the light is steady blue, then the printer is connected to the network. If the light is flashing, then the printer is not connected to the network. Go to Setup - Network - Wireless setup wizard to connect the printer to the network.
Once the printer is connected to the network, then assign a static IP to the printer:
- Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
- Type the IP address on your web browser to obtain the printer EWS page on your computer.
- Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
- Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
- Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
- Click on radio button which says “Manual DNS Server” and under manual preferred type 22.214.171.124 and under manual alternate type 126.96.36.199 (This is Google DNS server address)
I hope this helps. Let me know how it goes for further assistance.
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