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MattLeGrand Honor Student
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I can't print multiple copie of a document in with Google Cloud Print on my chromebook

hp officejet 6978
Chrome OS

Hi,

 

There's just no option for printing multiple copies of a document in with Google Cloud Print on my chromebook and on any Chrome browser for that matter.

 

I bought a new printer because of Cloud Printing so it's really a bummer.

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HP Support Agent
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I can't print multiple copie of a document in with Google Cloud Print on my chromebook

@MattLeGrand

 

Welcome to HP Support Community

  1. On your computer or Chromebook, open the Chrome browser, and then sign in to your Google account.

  2. Go to Cloud Print > Print Jobs (in English).

  3. Click Print, select Upload file to print, and then click Select a file from my computer.

  4. Select the document or photo you want to print, and then click Open.

  5. From the Google Cloud Print window, select your printer, change print settings, and then click Print.

  6. You should see the options Copies and you can decide how many Copies you need

You can refer to this Link: https://support.hp.com/in-en/document/c02817255

 

Keep me posted how it goes 😊

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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MattLeGrand Honor Student
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I can't print multiple copie of a document in with Google Cloud Print on my chromebook

The problem is that there's no Copies menu. I can print and I do have the skills to get to the print menu but my HP printer doesn't communicate to GCP that it has the capability to print multiple copies so the box is just not there.

 

Google Cloud Print provides multiple copy support as long as the manufacturer coded the GCP logic correctly.

 

It doesn't seem to be the case with that printer? Is there a firmware upgrade or something?

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HP Support Agent
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I can't print multiple copie of a document in with Google Cloud Print on my chromebook

@MattLeGrand

 

You can try upgrading the Printer Firmware and check

 

Please refer to this Link: https://support.hp.com/in-en/document/c02919168

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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