I cannot get my printer back online. Help!

[kchae7]

I have tried and tried and cant seem to get my printer back online. Any helpful tips would be appreciated.

[asmita6658]

Hi @kchae7

What's the operating system installed on the computer? 

While you respond to that, try this -

Network Restore - Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

If the router has a WPS push button, try these steps -

1) Press and hold the Wireless button on the printer for more than three seconds to start WPS push mode. The Wireless light starts blinking.
2) Press the WPS button on your router.
NOTE: THE MOMENT YOU PRESS THE WIRELESS BUTTON ON YOUR PRINTER, WITHIN 30 SECONDS YOU SHOULD PRESS THE WPS BUTTON ON THE ROUTER.

If this step is not successful, then we need to first connect the printer to a computer using a USB and then convert the wired connection to wireless as the printer does not have a control panel to enter the Wi-Fi password. 

Refer to this document for steps - HP Printers - Changing from a USB to a Wireless Connection

You may also try connecting the printer to the network using your mobile devices - 

How To Set Up a Wireless HP Printer from Android?

How to Set Up a Wireless HP Printer from an iPad or iPhone?

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