10-17-2019 02:28 PM
my printer won't shut off and is giving this error code oxc4eb827f
I have reset my printing system but when trying to add a new printer it's nowhere to be found.
10-20-2019 02:49 PM
@Julie74, Welcome to HP Support Community!
This sounds like a hardware issue, you can try some steps from the document HP Inkjet Printers - '0xc19a0005' or Similar Error Code Displays to resolve the issue.
If the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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