Instant Ink - defective cartridge

[ureyes84]

The printer is printing blank pages. It starts printing one page with poor quality and lots of strikes and subsequent pages are completely blank. I've followed the Cartridge cleanup procedure multiple times but the problem persists. I'm now thinking the cartridge is just defective. How can I have it replaced? 

[TEJ1602 · Accepted solution]

@ureyes84, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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[Charlie120]

Can you tell me how I can report and replace a defective black ink cartidge? Thanks

[ureyes84]

I posted this and support contacted me via private messages. I then provided all my account information. I couldn’t find any other way to do so.