03-29-2020 05:33 AM
My Laserjet M254DW has been working well with my iPhone for the last year, but now it cannot print from my iPhone unless I reboot the printer. After the reboot it can print normally once, but on 2nd print job and onward, the printer will show 'Printing document...' (translation from the Chinese prompt) but then nothing happens. I need to reboot get it print again. This happens with my two iPhones, both just upgraded to 13.1.3. I upgraded one to 13.1.4 but it is still the same behavior. The strange thing is that it is not always not working - I find that it can print web pages from the Safari browser, but cannot print PDF, Word docs. Meanwhile, it works if I print from my computer via wireless network.
I have tried all possible solutions that I can find online: reboot the router, reboot the iPhone, set static IP for the printer, disable IPv6, upgrade printer's firmware to the latest, reset the printer's network setting to default. But it is still the same behavior. It is very annoying because I often need to print from the iPhone directly. Not sure what other solution I can try. Please advise. Thanks!
04-01-2020 01:09 PM
@Jane_Huang, Welcome to HP Support Community!
To be able to assist you better, I would like to know the following:
- Are you using the HP Smart App or the AirPrint option to print?
- Have you already tried updating the printer firmware? If no, refer to the document HP Printers - Updating or Upgrading Printer Firmware for help.
Keep me posted for further assistance.
I am an HP Employee
04-10-2020 12:21 AM - edited 04-14-2020 08:57 PM
Thanks for replying!
Check with your Internet service provider if your router is able to forward 'Bonjour packets'.
Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.
Follow the steps from the document HP Printers - A 'No AirPrint Printers Found' Message Displays (iOS) to further resolve the issue.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee