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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- Locked out of Mobile printer
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07-16-2019 02:01 PM
My mobile printer is suddenly asking for a password and hasn’t ever before. I don’t have a computer so I can’t put in a password. I tried the hard reset on it but it didn’t change anything. I need my printer and I’m not sure what to do.
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Accepted Solutions
07-18-2019 04:27 PM
Welcome to the HP Support Community.
To better assist you -
1) Have you tried your router's password?
2) Can you please send us a picture of the screen asking you to enter the password?
If the Wi-Fi password does not work, this could be the Wireless Direct password. Let's try these steps -
Step 1 Try the default password - 12345678.
If the default password does not work, please print a Network Configuration page and look for a Wi-Fi or a Wireless Direct password.
Step 2 To print a Network Configuration page - 1. From the Home screen, touch (Wireless) and then touch (Setup). 2. Touch Print Reports, and then touch Network configuration Page
Note - The Wi-Fi or Wireless direct will connect the devices that you are trying to print from to the printer's Wi-Fi instead of your home Wi-Fi and due to that you will have to keep switching from your home Wi-Fi to your printer's Wi-Fi.
You can connect the printer to your home Wi-Fi by following these simple steps -
1.) Remove HP Smart App from your mobile device.
2.) Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.
3.) Download and install HP Smart App on your mobile device from here.
4.) Open HP Smart App and follow the onscreen instructions on the screen to connect the printer to a wireless network.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Jeet_Singh
I am an HP Employee
07-18-2019 04:27 PM
Welcome to the HP Support Community.
To better assist you -
1) Have you tried your router's password?
2) Can you please send us a picture of the screen asking you to enter the password?
If the Wi-Fi password does not work, this could be the Wireless Direct password. Let's try these steps -
Step 1 Try the default password - 12345678.
If the default password does not work, please print a Network Configuration page and look for a Wi-Fi or a Wireless Direct password.
Step 2 To print a Network Configuration page - 1. From the Home screen, touch (Wireless) and then touch (Setup). 2. Touch Print Reports, and then touch Network configuration Page
Note - The Wi-Fi or Wireless direct will connect the devices that you are trying to print from to the printer's Wi-Fi instead of your home Wi-Fi and due to that you will have to keep switching from your home Wi-Fi to your printer's Wi-Fi.
You can connect the printer to your home Wi-Fi by following these simple steps -
1.) Remove HP Smart App from your mobile device.
2.) Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.
3.) Download and install HP Smart App on your mobile device from here.
4.) Open HP Smart App and follow the onscreen instructions on the screen to connect the printer to a wireless network.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Jeet_Singh
I am an HP Employee
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