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Honor Student
Posts: 2
Member Since: ‎01-03-2018
Message 1 of 3 (131 Views)

MFP M130fw unable to access HP webservice

Product Name: MFP M130fw
Operating System: Microsoft Windows 8 (32-bit)
My printer was out of sudden no longer accessible to HP Webservice, i.e I tried to scan document to google drive directly from the printer using “Apps” founction, the front panel showed “The service maybe busy. Retry later. If the problem continues, check for firmware updates”; I also tried to access “setup”, then “service”, then “LaserJet update” and selected “check for updates now”, the front panel showed “connection error - the printer is unable to connect to the service”. However, the wireless test report showed everything is normal.
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HP Support Agent
Posts: 9,750
Member Since: ‎07-19-2016
Message 2 of 3 (103 Views)

Re: MFP M130fw unable to access HP webservice

Hi @maggiehshumcpa,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues connecting to the web services.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

http://hp.care/2BYfGzy

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎01-03-2018
Message 3 of 3 (65 Views)

Re: MFP M130fw unable to access HP webservice

Thanks for your response. It’s strange that before I do anything, my printer had got back the web service and works normally the next day. Thank you for trying to help out!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation