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Paigey2406
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Message 1 of 2
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HP Recommended

Mac and phone can’t find printer

HP Officejet 5230

Hi... please help! 

i have managed to connect my printer to my WiFi wirelessly but my computer is NOT finding the printer and my phone is NOT finding the HP setup WiFi name in order to continue setting it up! I have tried the usual turn it off and on, turn the router off and on, I have downloaded the HP easy setup, I have downloaded the apps. I have spoken with a virtual agent! I really am becoming frustrated as I am not a complete novice and do have a little clue on what I’m doing but this is bugging me now! 

please help, many thanks! 
Paige 

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HP Support Agent
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Message 2 of 2
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HP Recommended

Mac and phone can’t find printer

@Paigey2406

 

If you are using a Mac, we could install the printer using Airprint.AirPrint is an Apple technology that helps you create full-quality printed output without the need to download or install drivers.

 

Before installing the printer please check the following details

 

- Do you have any Anti-virus software installed on your MAC? If you do, please deactivate it for now.


- Ensure the printer and the MAC are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. This is very important

 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Also perform a ping test using the Mac Network Utility and let me know the results. This will let us know if the Mac and Printer are communicating. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display or by printing a Network Configuration Page

 

Next ensure your Mac and Printer have the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Mac update: https://support.apple.com/en-us/HT2015

 

After checking all those details and if the Ping Test is successful, Remove and Re-add the printer using Airprint. 

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

 

6.) Try to print 

 

Let me know how it goes😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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