cancel
Showing results for 
Search instead for 
Did you mean: 
Areenmachine
New member
1 0 0 0
Message 1 of 2
75
Flag Post
HP Recommended

Major Issues with Eprint/HP Connected/HP smart.

x576DW MFP

We have used HP Eprint (name keeps changing for no apparent reason), Hp COnnected, and now HP Smart for 3+ years as it is used as the production area printer for all of our customer orders.

 

Our order platform emails the PDF file to our Eprint email address, and the printer prints it. All of a sudden in the last week. nearly 50% of emails sent to the printer do not print. Very frustrated and upset this has caused massive productivity issues and angry customers.

I have also realized also that for no apparent reason HP has discontinued the ability to see Eprint history. There is essentially no way of troubleshooting this to figure out why for the past week we have basically had 50% of our orders not print.

 

Can anyone please help?

Tags (1)
1 REPLY 1
Level 15
Level 15
23,135 22,917 1,969 7,242
Message 2 of 2
49
Flag Post
HP Recommended

Major Issues with Eprint/HP Connected/HP smart.

@Areenmachine 

 

I would guess that the underlying cause of the problem is Web Services which is used to connect the printer to the Internet.  If Web Services is either stopped or not working, the ePrint connection is also broken.

 

Personal Observation - NOT to be confused with HP policy on any subject:

In so much that I am aware, HP Connected and ePrint are both free consumer based products - this only means that the services are not offered under the same guidelines as would be a professional connection product service that provides a guaranteed "up" time.  So what?  Our community cannot influence when / how / if the product works in an Enterprise environment.  Web Services, for example, is dependent on servers under HP control and the big-bad Internet must transfer the data through many miles and obstacles along the way to your printer.

 

You are correct:  A number of years past, ePrint History was removed.  I am not aware of a product based alternative.  (They did not replace the feature that was removed.)

 

What to do?

 

What is available?  Not a lot.

 

HP Connected > Troubleshooting > HP Printers - HP ePrint Job Does Not Print

Step 2: Check the email and print job requirements

 

Open website:  HP Connected 

Open category How to > Turning On Web Services  (Includes “Turn off Web Services” help)

 

---------------------------------------------------------------------------------------------

Try / Consider

 

CC the mail (created by your clients) to an additional email address

 

If it is feasible to do so, adjust your procedure / software / instructions (platform) to include copying (BCC or CC) the client's data  to an email that you set up (create / allow / configure).  If the printer is not printing the jobs for any reason, you will at least have a copy of the email (and any attachments).  For example, use an email address that you create / configure just for this purpose (as opposed to having zillions of extra emails sent to your main email address used for the business).

 

Would that work?  Assuming you can make the changes to the input procedure, this would likely work since copying the email (BCC or CC) to an additional address requires only that the client be able to send you an email.

 

Is this what you want?  No, of course not.  It may be better than the alternative (losing business).

 

 

I always CC myself when copying / sending jobs to ePrint.  It is an "automatic" backup of the job; I know when - and what - I sent to the printer email address.

 

 

One of our actual Laser Printer Experts might be able to offer a more elegant solution.

 

 

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet Pro X576dw Multifunction Printer

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Kind Regards,
Dragon-Fur
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation