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‎01-22-2020 03:10 PM - edited ‎02-04-2020 09:32 PM

HP Recommended
Product: Mobile Fax
Operating System: Microsoft Windows 10 (64-bit)

Mobile Fax indicates that a Windows 10 computer can be used:

What are the Mobile Fax user requirements?

A device with a compatible operating system such as iOS, Android, Windows 10.

A physical document is optional since you can also fax digital files straight from your mobile device or computer

Source

 

I have the HP Smart app for Windows 10 installed as was linked to from the Mobile Fax website. A tile for Mobile Fax doesn't appear however, and it's not possible to add one using the Settings -> Personalize Tiles option, like you can with the Android Mobile Fax app.

How can you send a fax using Mobile Fax through a PC then?

 

Update on 2/4/2020:

 

This now appears to be fixed in the most recent update of HP Smart for Windows 10. At the time of posting, the Mobile Fax tile was not available, and now it is under Settings -> Personalize Tiles. So it seems this was updated after my question was asked. Thanks for the update!

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-25-2020 07:27 AM

HP Recommended

Hi @Dan_OPP

Welcome to the HP Support Community. I'd be happy to assist you.

 

Mobile Fax is available in specific countries/regions. If you do not see a Mobile Fax option in the Personalize Menu, Mobile Fax might not be available in your country/region.

 

To know how to use mobile fax feature from the HP Smart app on your PC, refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-25-2020 07:27 AM

HP Recommended

Hi @Dan_OPP

Welcome to the HP Support Community. I'd be happy to assist you.

 

Mobile Fax is available in specific countries/regions. If you do not see a Mobile Fax option in the Personalize Menu, Mobile Fax might not be available in your country/region.

 

To know how to use mobile fax feature from the HP Smart app on your PC, refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎02-04-2020 09:31 PM

HP Recommended

This now appears to be fixed in the most recent update of HP Smart for Windows 10. At the time of posting, the Mobile Fax tile was not available, and now it is under Settings -> Personalize Tiles. So it seems this was updated after my question was asked. Thanks for the update!

Was this reply helpful? Yes No

‎02-05-2020 06:30 AM

HP Recommended

@Dan_OPP

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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