05-18-2017 01:57 PM
Hey there! @Geri60, Thanks for stopping by HP forums!
I understand you are getting printer offline error on your printer.
Don't worry I'd like to help you out.
Did you make any changes to your printer?
Please try the steps recommended below.
HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
On the desktop, double-click the HP Print and Scan Doctor icon to open the tool.
Click Start on the Welcome screen.
Select your printer, and then click Next.
The Finding and Fixing Problems screen displays.
Click Fix Printing.
In the HP Print and Scan Doctor results screen, view the list of actionable results.
If you see white checkmarks, the printer passed the tests. Click Test Print or click Skip.
If you see a white wrench, Print and Scan Doctor found an issue and repaired it. Click Test Print or click Skip.
If you see yellow exclamation points, the test failed and required user action, but the step was skipped. Click Test Print or click Skip.
If you see a red X, follow the on-screen instructions to resolve the issue.
Refer this article further troubleshoot printer offline issues.
If the issue still persists try assigning a static IP address to your printer and check if it helps.
Let me know if this helps!
Have a great day ahead! :)
I am an HP Employee
05-19-2017 02:58 PM
“We haven't heard from you,
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I am an HP Employee