Post new question
Question
Reply
 
Honor Student
Posts: 2
Member Since: ‎12-09-2015
Message 1 of 3 (92 Views)

My HP 5740 series printer

Product Name: HP 5740 series printer
Operating System: Microsoft Windows 8.1 (32-bit)

My HP 5740 series printer says "offline".  How can I change it ot online?

Reply
0 Kudos
HP Support Agent
Posts: 7,238
Member Since: ‎01-29-2014
Message 2 of 3 (69 Views)

Re: My HP 5740 series printer

Hey there! @Geri60, Thanks for stopping by HP forums!

 

I understand you are getting printer offline error on your printer.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

Please try the steps recommended below.

 

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
On the desktop, double-click the HP Print and Scan Doctor icon to open the tool.
Click Start on the Welcome screen.
Select your printer, and then click Next.
The Finding and Fixing Problems screen displays.
Click Fix Printing.
In the HP Print and Scan Doctor results screen, view the list of actionable results.
If you see white checkmarks, the printer passed the tests. Click Test Print or click Skip.
If you see a white wrench, Print and Scan Doctor found an issue and repaired it. Click Test Print or click Skip.
If you see yellow exclamation points, the test failed and required user action, but the step was skipped. Click Test Print or click Skip.
If you see a red X, follow the on-screen instructions to resolve the issue.

 

Refer this article further troubleshoot printer offline issues.

 

 

If the issue still persists try assigning a static IP address to your printer and check if it helps.

 

 

Let me know if this helps!

Have a great day ahead! Smiley Happy

 

MrRobot
I am an HP Employee

Highlighted
HP Support Agent
Posts: 7,238
Member Since: ‎01-29-2014
Message 3 of 3 (57 Views)

Re: My HP 5740 series printer

Hi! @Geri60,

 

“We haven't heard from you,
This Post is with reference to the thread you had recently created at your friendly neighborhood (HP Forums),


I would like to know if the resolution I had provided worked for you?


Please reply back in your public post as the private message board is not always monitored


If you have any other queries, feel free to reply back to the Mr.Robot,


And Thank You for being a Valuable Member of our HP Family.


If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 


Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,


Thank you for posting in the HP Support Forum.  


Have a great day!”

 

 

 

MrRobot
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation