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Sylbel Honor Student
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My HP Desk Jet 3630 only prints half of my letter, up and down. How can I fix this.

HP Desk Jet 3630
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I use a HP Desk Jet 3630 printer and when I print a full page, it only prints half of the page vertically.   Does anyone know how to fix this.  

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HP Support Agent
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My HP Desk Jet 3630 only prints half of my letter, up and down. How can I fix this.

@Sylbel, Welcome to the HP Support Community!

 

Which Operating system are you using?

 

Check the estimated ink levels.

Replace any low or empty ink cartridges

 

Make a Standalone Photocopy on the printer and check if it prints fine. From this, we can conclude if this is a hardware or a driver issue.

If the printer is able to make a copy fine, reinstall HP Drivers

 

Also, perform step 7 and 8 from this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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Sylbel Honor Student
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My HP Desk Jet 3630 only prints half of my letter, up and down. How can I fix this.

When I print a copy off the printer,  it is fine.  It is just when I try to print something from my computer.  My husband has a computer and it prints fine from his.   SylBel

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HP Support Agent
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My HP Desk Jet 3630 only prints half of my letter, up and down. How can I fix this.

@Sylbel

 

Thank you for the response.

 

To give you the right troubleshooting steps, Which Operating system are you using?

 

Keep me posted.

KUMAR0307
I am an HP Employee

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