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‎06-08-2017 12:59 AM

HP Recommended
Product: Envy 4500

My Envy 4500 has started to turn its self off,  after 2 years, it used to go into sleep mode, but now I have to power on if Iwant to print, this started after I had a problem coneting to wirless, that has been solved.

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-09-2017 11:27 AM

HP Recommended

@kichenking

 

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP ENVY 4500 e-All-in-One Printer. I read that the printer powers off by itself. Earlier, the printer used to go to sleep mode. But now you have to manually power on the printer. 

 

Not to worry, I'll do my best to help you. 

  • After how long does the printer power off if it is left idle?
  • When it powers off by itself, do you see any lights anywhere on the printer (especially the power button)?

Meanwhile, I did some digging, in this case, found the following information about the auto-off feature on the printer.

 

 

I hope this information helps. Please feel free to keep me posted. Good luck! 🙂

View solution in original post

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3 REPLIES 3

‎06-09-2017 11:27 AM

HP Recommended

@kichenking

 

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP ENVY 4500 e-All-in-One Printer. I read that the printer powers off by itself. Earlier, the printer used to go to sleep mode. But now you have to manually power on the printer. 

 

Not to worry, I'll do my best to help you. 

  • After how long does the printer power off if it is left idle?
  • When it powers off by itself, do you see any lights anywhere on the printer (especially the power button)?

Meanwhile, I did some digging, in this case, found the following information about the auto-off feature on the printer.

 

 

I hope this information helps. Please feel free to keep me posted. Good luck! 🙂

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‎06-10-2017 04:57 AM

HP Recommended

Hi thank you for your tip , did a serch and found it on HP site,I did this and it worked perfectley , well done!!

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‎06-10-2017 09:59 AM

HP Recommended

@kichenking

 

You're most welcome. 🙂

 

I'm glad to know that its working fine now. 

 

Happy printing! 🙂

 

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