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‎01-18-2017 06:02 AM

HP Recommended
Product: HP Envy 4520
Operating System: iOS
I'm trying to print wirelessly with my iPhone and it says contacting printer and it never does. It is connected to my wifi.
3 people had the same question
3 REPLIES 3

‎01-19-2017 05:01 AM

HP Recommended

Hi,

Sorry to hear you are having problems printing.

Try restarting your apple device - It's a simple fix that sometimes helps re-establish the connection to the printer.

Other things to check would be that there have been no recent changes to the wifi password and that your phone and printer are still connected to the samewifi network.

"
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1 person found this reply helpful
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‎01-21-2017 10:17 AM

HP Recommended
Thanks. I just changed internet providers and modems. I'll also restart my phones to see if that helps. Any other suggestions?
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‎01-26-2017 10:11 AM

HP Recommended

If the restart doesn't work and you can confirm that both printer and deviec are still connected to the same wifi network, then try the following.

 

Go to the printer's web page.  Select Network, Advanced Settings, Bonjour. Select "Disable Bonjour" the click "Apply".  Click OK.  Select "Enable Bonjour" then click "Apply" again.  This sometimes helps.

"
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