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‎08-07-2019 12:38 PM - last edited on ‎08-07-2019 12:43 PM by Retired

HP Recommended

I have the exact same problem and the link won't work either. 

Tried a new cartridge also so that cant be the issue 

1 person had the same question
3 REPLIES 3

‎08-10-2019 01:31 PM

HP Recommended

@SIobhan5

Thank you for joining the HP Community

 

Could you please help me with the exact model name or the product number or the printer?

 

Keep me posted.

 

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

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‎08-15-2019 02:08 AM

HP Recommended

HP Officejet Pro 6960

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‎08-15-2019 01:16 PM - edited ‎08-15-2019 01:17 PM

HP Recommended

@SIobhan5

 

If you have tried all the steps in the below document.

 

Click here: https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/documen...

 

If the issue persists, I would personally suggest you contact our HP Support. 

 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Make sure you select the Country and Region.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

 

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
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