04-03-2017 03:14 AM
So I have all new ink cartridges, all levels show full on my HP Photosmart printer. I have gone to tools and selected and clean printhead, I have aligned printer .. and colour swatches print out but nothing when I want to print a word document form desktop computer?? Can anyone please help
04-04-2017 07:47 AM
Hi! @DLC2, Welcome to the HP forums! Good Day! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.
I understand you have issues printing from your printer.
Don't worry I here to help you, I will try my best to help you out.
Does the issue persist when you make a copy from your printer?
Please provide the model name of your printer and operating system you are running on your PC to assist you better.
Download and install print and scan doctor on your PC and let me know the results. (For Windows PC only)
HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
HP Print and Scan Doctor 5.0 is compatible with Windows 7 and later operating systems. When downloading HP Print and Scan Doctor on a computer with Windows Vista or earlier, a message displays directing you to download version 4.9, which is similar.
The automatic solutions and instructions provided by HP Print and Scan Doctor can be very effective for resolving many types of printing and scanning problems. HP Print and Scan Doctor is easy to use and comes with its own instructions. To learn more about HP Print and Scan Doctor, see Using Print and Scan Doctor to Help Resolve Printer Issues (Windows).
Refer this article to know how to use HP print and scan doctor on your PC.
Hope to hear from you soon!
Take Care! :)
I am an HP Employee