My deskjet 3752 prints fine from laptop but only prints the top inch of page when I use mobile app??

[lesleyskaggs2]

Everything prints fine from my laptop, but when I use the mobile plug in app or the HP smart app I only get the top inch of the page. How do I fix this??

[KrazyToad]

@lesleyskaggs2

Welcome to HP Support Community

To assist you better please let me know if you are using an iPhone or Android Phone.

Have you tried printing from other phones?

Meantime I suggest you uninstall and reinstall the HP Smart App and try printing

Keep me posted

Thank you 😊

[lesleyskaggs2]

I am using an Android phone, no I haven't tried any other phones, this is the only one in my household. But I have tried uninstalling and reinstalling the app, same results.

[KrazyToad]

@lesleyskaggs2

Please install the HP Print Service Plugin

1. Confirm your Android device is connected to the same network as your printer, or that Wi-Fi Direct on your printer and Android device is enabled.

2. On your Android device, install or update the HP Print Service Plugin (in English) from the Google Play Store.

3. Once the installation or update is complete, choose your Android device to turn on the plugin:

   • Android 7 (Nougat) and later devices: The HP Print Service Plugin turns on automatically after installation. 
      

Next try printing again

1. Open the item you want to print, tap the menu icon , and then tap Print.

   A print preview screen displays.

2. Tap the down arrow to view the printer list, and then select HP [your printer model name] to print over the network, or DIRECT-xx-HP [your printer model name] to print with Wi-Fi Direct.

   

3. Tap the down arrow  to change any print settings, and then tap the Print  icon.

Let me know how it goes

Thank you and have a good day 😊

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