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My printer keeps saying, “The photo tray is blocked. Please adjust the tray and try again.”

HP ENVY 7640
macOS 10.14 Mojave

My printer keeps saying, “The photo tray is blocked. Please adjust the tray and try again.”

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My printer keeps saying, “The photo tray is blocked. Please adjust the tray and try again.”

@Mlibersat01

 

I have gone through your Post and would like to help

 

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.

  1. Make sure the printer is positioned on a flat surface.

  2. Push in the output tray extender.

  3. Pull out the input tray, but do not remove it.

    Image: Pull out input tray

  4. Remove the output tray.

    Image: Remove the output tray

  5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

    Image: Photo tray properly functioning

    Image: Tabs outside and inside guide rails

    If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

    The photo tray should move freely with no resistance.

  6. Reinstall the output tray, and then make sure the edges line up with the input tray.

    Image: Line up the edges

  7. Try to print.

  8. If the error persists, try printing or copying a document with the output tray removed.

You can refer to this Link: https://support.hp.com/in-en/document/c04760243

 

Also ensure the Printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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