Network capabilities have been disabled

[Bells2018]

Hi 

My printer has recently started showing the above message when trying to access the network function on the printer and is not showing that it is connected to the wifi. I am unable to print, scan to or email any documents. I have attempted to restore factory settings but I am still receiving the message. 

Please advise if there is another scenario that I can try to rectify? 

Thanks 🙂 

[DavidSMP · Accepted solution]

@Bells2018,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with the printer not connecting to the wireless network. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a recent power outage or surge?
• Does it connect to any other device such as a Windows-based computer or another tablet on the network?

For now, try these steps:

• First Please perform a hard reset on the printer from this link:  https://hp.care/2qnI31A (Step 1: Reset the printer)
• Then from this link: https://hp.care/2qrU4D3 perform instructions from step 1 (Step 1: Restart the computer, printer, and router)
• In this case, it is the iOS device, printer and router.
• Now check by connecting to the iOS device to see if the issue is corrected.
• If the issue continues, then restore factory defaults on the printer again from this user guide: https://hp.care/2zUTgKP (refer to page 23 on how it is done)

• Then from this link: https://hp.care/2qrU7id (HP Printers - Printing with Apple AirPrint (iOS) perform all the relevant steps that best match your current issue.
• Step 1: Check the printing requirements
• Step 2: Set up the wireless connection
• Step 3: Print from your Apple iOS device
• Frequently asked questions (FAQs)
• Review the list of frequently asked questions about printing with Apple AirPrint
• What if a 'No AirPrint Printers Found' message displays on my Apple iOS device?

Now check for issue resolution.

Other things to try:

• Also, try to connect to a different IOS device or a different computer to isolate the issue between the iOS device and the printer.
• If the printer connects correctly to a different device then the issue may be with the iOS device,
• Please ensure to update the iOS device so that all the latest iOS updates are installed on it.
• For further assistance, you could install HP Smart App and try to connect to the printer.
• Link: https://hp.care/2xY0QmY (HP Printers - Using the HP Smart App (Android, Apple iOS)
• Also, try to update the printer 's firmware from this link: https://hp.care/2rHKwDD using a Windows-based or Mac-based computer. 

Please perform all these steps patiently as it is critical to resolving the issue. Good luck and keep me posted. I will keep a watch for your response. I genuinely hope the issue gets resolved without hassles and the unit works great.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[DavidSMP]

@Bells2018,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂