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Honor Student
Posts: 2
Member Since: ‎06-13-2018
Message 1 of 4 (513 Views)
Accepted Solution

No instant ink 3 months trial period

Product Name: OfficeJet 3831
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I just bought a new HP OfficeJet 3831 and despite the fact that a 3 months trial period of Instant Ink is "included", there is still no trial activated to my account.

 

I opened an HP account and added my credit card and everything, but it is functioning normally (I chose the free plan) as if there is no trial.

 

How can I activate the trial period? There is no tutorial included at all (except the generic instruction of it being automatically activated after registering, which didn't happen).

 

Best regards. 

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Accepted Solution

Re: No instant ink 3 months trial period

@IliassA

 

 

My understanding is that the "trial" does not show up until you pick and lock in (select) a plan.

 

 

You do not have to take my word - in fact, you can (and should) talk to Support and find out for sure.

 

General Information here:

HP Instant Ink > How to > Instant Ink > Signup and Enroll >

Checking That the Promotion or Special Offer Was Accepted

 

No Joy?

 

You want to talk to Instant Ink Support in your region.

 

Support staff can answer questions, help you select a plan, make sure you get the "trial" (for any except the "free" plan as previously explained).

 

Our community forum is not Instant Ink Support (or HP Technical Support).  We can advise -- we cannot and do not have access to the plans, to your account, or to the actual Service.

 

My apologies for not making that clear the first time.

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

 

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Provost
Posts: 19,281
Member Since: ‎04-14-2009
Message 2 of 4 (493 Views)

Re: No instant ink 3 months trial period

@IliassA

 

You are correct -- the Free Plan does not include a "free trial".

 

You may not need "free trial" -- Instant Ink is a subscription "print-by-page" service. 

 

 

Ink is included with any plan (including "free"), at no extra charge and you are not charged for the amount of ink used.

 

"Free Plan" has other restrictions, as well.

 

You can read the details in your Terms of Service contract.

 

HP Instant Ink - Terms of Service (Click Flag to switch to your region)

 

Lots of important information and definitions, including topics:

 

  • Printer Needs to be Connected to Internet
  • Instant Ink Program Cartridges Provided to You (Read this one!)

And

  • Instant Ink Program Cartridges Must Be Returned to HP by You (Read this one!)
  • Service Plans -- What is a page? (Read this one!)
  • Rollover Pages
  • Customer Support Center -- Cloud Services Contact Phone Number and online contact link
  • Cancellation
  • FIFTEEN (15)-FREE-PAGES-PER-MONTH PROGRAM

 

Reminder:  If you "leave" the free plan, you cannot "go back" to the free plan.

 

 

More information and support contacts...

 

Instant Ink / HP Technical Support

 

If you cannot find the information you seek,

If you disagree with the answer(s) you find,

If you have questions about the answer(s) you have been given,

If you want or need to speak with Support staff,

Please contact Instant Ink Support in your region.

 

Things that are Instant Ink

 

Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts – Please READ

_________________________________________________________________

What is Instant Ink?

 

  • Instant Ink Service is not "free ink". Ink is included in each of the plans – service is based on number of pages printed and not on how much ink is used.

 

  • With the exception of “Instant Ink Ready” cartridges that come in the box with some new printers (and are marked as “Instant Ink Ready”), you do not own any of the Instant Ink Cartridges.

 

  • READ your regional Terms of Service document to understand the service, the benefits, and your responsibilities.

 

  • Contact information is included in the Terms of Service document.
  • Service is based on the number of pages, NOT the amount of ink used.
  • Login to Instant Ink is NOT required to read the Terms of Service document.

 

  • More Information

HP Instant Ink - Important Information - FAQ (2016)

HP Instant InkFAQ > How does Instant Ink Work

HP Instant Ink> Link under FAQ > Read your regional Terms of Service Document

 

_________________________________________________________________

Reminders

 

  • Chat is not an option in every region.
  • In those areas where Chat is an option: Chat may not be available all of the time.

 

In the event that Chat is not available in your region and / or time zone, please consider using the old-fashioned method and call support on the phone.

 

_________________________________________________________________

Option:  Contact HP Instant Ink Support in your region

 

Reminder:  Support may be restricted to regular business hours as defined in your location.

 

HP Instant Ink - Terms of Service (Click Flag to switch to your region)

 

Lots of important information and definitions, including topics:

 

  • Printer Needs to be Connected to Internet
  • Instant Ink Program Cartridges Provided to You (Read this one!)

And

  • Instant Ink Program Cartridges Must Be Returned to HP by You (Read this one!)
  • Service Plans -- What is a page? (Read this one!)
  • Rollover Pages
  • Customer Support Center -- Cloud Services Contact Phone Number and online contact link
  • Cancellation

 

___________________________________________________

 

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

  • Verify the phone number in your Terms of Service document

___________________________________________________

 

In UK

HP Support - Specify help for Instant Ink: 0207 660 0596

 

HP Instant Ink - UK - Overview / FAQs

___________________________________________________

 

Everywhere else:  Contact HP Support

 

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

Select your country / region from the list and follow the prompts

______________________________________________________________

Option:  Agent Response

 

You can choose to wait for an HP Agent to respond to your request.

 

The following applies to agent response from HP:

  • An HP agent will post back before contacting you privately.
  • HP agent response times vary widely – this forum is not HP Technical Support.
  • HP agent response is NOT guaranteed - this is a community forum.
  • Be aware of scams and thieves that crawl out from under the rocks – READ the warnings.

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Kind Regards,
Dragon-Fur
Honor Student
Posts: 2
Member Since: ‎06-13-2018
Message 3 of 4 (487 Views)

Re: No instant ink 3 months trial period

I'm sorry but I think you're missing my point. 

 

What I meant is that my printer is supposed to include a 3 months trial period of Instant Ink, regarldess of which plan I choose and there is no tutorial on how to do this.

 

Is there a possibility to activate it for me?

 

Thanks in advance.

 

 

Provost
Posts: 19,281
Member Since: ‎04-14-2009
Message 4 of 4 (482 Views)

Re: No instant ink 3 months trial period

@IliassA

 

 

My understanding is that the "trial" does not show up until you pick and lock in (select) a plan.

 

 

You do not have to take my word - in fact, you can (and should) talk to Support and find out for sure.

 

General Information here:

HP Instant Ink > How to > Instant Ink > Signup and Enroll >

Checking That the Promotion or Special Offer Was Accepted

 

No Joy?

 

You want to talk to Instant Ink Support in your region.

 

Support staff can answer questions, help you select a plan, make sure you get the "trial" (for any except the "free" plan as previously explained).

 

Our community forum is not Instant Ink Support (or HP Technical Support).  We can advise -- we cannot and do not have access to the plans, to your account, or to the actual Service.

 

My apologies for not making that clear the first time.

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

 

Kind Regards,
Dragon-Fur
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation