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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- No longer able to print from my laptop.
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05-21-2019 03:49 PM
Every time I try to print from my laptop, the printer fails to print and I get an error code stating that the printer requires user intervention. No other information is given. My network reports indicate that my network is set up correctly I have changed nothing since I was last able to print from my laptop. I have no problem printing from either of my two phones.
Solved! Go to Solution.
Accepted Solutions
05-22-2019 11:57 AM
Thank you for posting your query on HP Community,
Let's try these steps here:
Let's run HP Print and Scan Doctor -
Click on this link to download and run HP Print and Scan Doctor
If the issue persists, Let's uninstall the printer from the root level and then reinstall it.
- Press “Windows key” + “r” to get the “Run” window.
- Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
- Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
- Go to services again - Start the print spooler.
- Now check for issue resolution.
- If the issue persists, also try clean installing the printer drivers. Here are the steps:
- First, unplug the USB cable from the printer if present.
- Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Restart your computer.
- Please click here to download and install the full feature software for this printer.
- Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
Let me know how it goes!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Jeet_Singh
I am an HP Employee
05-22-2019 11:57 AM
Thank you for posting your query on HP Community,
Let's try these steps here:
Let's run HP Print and Scan Doctor -
Click on this link to download and run HP Print and Scan Doctor
If the issue persists, Let's uninstall the printer from the root level and then reinstall it.
- Press “Windows key” + “r” to get the “Run” window.
- Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
- Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
- Go to services again - Start the print spooler.
- Now check for issue resolution.
- If the issue persists, also try clean installing the printer drivers. Here are the steps:
- First, unplug the USB cable from the printer if present.
- Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Restart your computer.
- Please click here to download and install the full feature software for this printer.
- Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
Let me know how it goes!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Jeet_Singh
I am an HP Employee
05-27-2019 10:48 AM
I'm glad you got this issue sorted out.
Do visit our HP Forums and drop us a message anytime you need help.
Thank you 😀
Jeet_Singh
I am an HP Employee
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