cancel
Bill95648 Student
Student
1 0 0 0
Message 1 of 2
112
Flag Post
HP Recommended

Office jet pro 8625

Office jet pro 8625
macOS 10.14 Mojave

Printer in on WiFi but my MacBook Pro cant find it.

1 REPLY 1
HP Support Agent
HP Support Agent
3,241 3,092 248 246
Message 2 of 2
70
Flag Post
HP Recommended

Office jet pro 8625

@Bill95648, Welcome to the HP Support Community!

  • Make sure the printer and the MAC are connected to the same wireless network.
  • This printer supports only 2.4GHz network.
  • The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

Step 1: Perform a ping test

  1. Obtain the IP address of the printer by clicking on the Wireless icon https://support.hp.com/wps/hp-skp-portlets/document/attachments/162/c02131772.gif on the printer
  2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
  3. Check the second box that says Send only > 10 pings
  4. Click on ping > Check the results at the end if any packets are lost

https://lithium-response-prod.s3.us-west-2.amazonaws.com/hpcsc.response.lithium.com/RESPONSEIMAGE/a562bd24-9ac8-4aaa-9094-650dc6d7c059.default.jpg

Note: There should be 0% packet loss

 

Step 2: Add the printer on your MAC using AirPrint drivers

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign  click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

 

Select AirPrint from the Use menu

6.) Try to print.

 

Let me know the outcome.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation