11-09-2019 07:21 AM
Reset the printer:
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
NOTE:HP recommends plugging the printer directly into a wall outlet.
- Turn the printer on.
11-13-2019 05:00 AM
Hello and thanks for your return,
It is possible that this is due to the printer's internal power supply, please replace it with the reference A9T80-60009 (Power Supply).
You can for example below.
If needed, do not hesitate to contact us.