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drivdiscpl1
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Partial page print from MAC Pages

OfficeJet 5255
macOS 10.13 High Sierra

Printing black / white flyer from MAC Pages produces partial print. Followed all suggestions incl reset printer.

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drivdiscpl1
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Partial page print from MAC Pages

Alignment and printer status report print ok.

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drivdiscpl1
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Partial page print from MAC Pages

Tried to print same document from iPad produced a half page instead of the former 1/3 print from iMAC. Seems like maybe the full doc is not loading.

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HP Support Agent
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Partial page print from MAC Pages

@drivdiscpl1, Welcome to HP Support Community!

 

To provide you with an accurate solution, I'd like to know the following-

  • What happens when you make photocopies on the printer?
  • Which application are you trying to print from?
  • Does the print preview look good?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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drivdiscpl1
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Partial page print from MAC Pages

Photo copies ok

iMac Pages app

Preview looks good

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HP Support Agent
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Partial page print from MAC Pages

@drivdiscpl1

 

Thanks for replying!

 

This could be a driver related issue. Let us try to remove and add the printer-

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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drivdiscpl1
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Partial page print from MAC Pages

Received order from Instant Ink program, printer seems to be functioning normally after ink install. Thanks.

Suggestion -  Either on the printer screen or the computer a message should be displayed ' Normal print will resume after ink cartridge replaced' to eliminate all this needed troubleshooting.

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