Printer Connection

[PennockHQ]

I have a brand new HP Laptop 07IRV0F0, Windows 10 but the Wireless Printer connection has failed. It did work but an update came in and now I cannot print. I have tried to uninstall printer but it is stuck on 'Removing Device' for 2 days now. HELP. Please can someone help. 

[Resolv_S]

Hello@PennockHQ,

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

You are facing issues regarding uninstalling the printer drivers form the PC. Did I get it, right?

I request you to hard shut down and restart the printer and follow the steps using the link below.

http://hp.care/2hX5PhL

Hope this answers the question. Please let me know more.

Resolv_S

Glad to help you. I work for HP

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Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[PennockHQ]

This is a Wireless connection problem and not a hard conection/cable problem. I am aware to disconnect but the stystem is STILL stating "Removing Device"! I think it is a Windows 10 Wireless problem. I still cannot connect! Help.

[Resolv_S]

Hey@PennockHQ,

Thanks for the response.

I meant to restart the PC and not the Printer.

Please restart the PC and check if that solves the issue.

Hope this helps. Please share for more assistance.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[PennockHQ]

I have powered down and unplugged my PC (desktop), my Printer (that is connected to the Desktop PC) and my Laptop.(which should be connected to the Printer via the Wireless Connection). Desktop and Printer are fine. My Laptop still states when looking at the Printer connection ; 'Removing Device'

It is to do with this Brandnew Laptop and it's Windows 10? I do not know what to do now.

Kind Regards,

Jane

[Rainbow23 · Accepted solution]

@PennockHQ, thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

This issue could occur if the if the registry files need to be repaired.

Please follow the link to download and run the Microsoft fix: http://hp.care/2dHImNI

Let me know if this works.

I hope you have a good day ahead.

[PennockHQ]

Thank you VERY much. My problem has now been recified. Your link guided me to the correct area but all I did was to select 'AVG Web Tune Up'. I will re install this later. Kind Regards, Jane

[Rainbow23]

@PennockHQ, you are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.

[PennockHQ]

After resolving my printer connection issue, I CANNOT open ANY of my Office 365 (Word, Excel or Powerpoints) docs. WHAT HAS HAPPENED? PLEASE direct me to the correct dept/person. Kind Regards,

Jane