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Printer detection issue

HP All in one desktop
Microsoft Windows 10 (32-bit)

I have an all in one HP desktop system (new) connected to a wireless HP Envy 6255 printer. When I try to use HP Photo Creations App, Rocket Life server cannot detect my printer. All other apps have no issue

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Printer detection issue



Unfortunately, HP has suspended the HP Photo Creation program effective November 30, 2019. As a result, the program has been suspended since that date. And is no longer working.
For more information, please visit HP Photo Creations Retire Page.

Do not hesitate to contact us in case of need.

Best regards,:Wink:

I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

HP Expert support community HP France.
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