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Printer issue (HP office jet 5741 all-in-one)

I can’t print anything except the “your printer is now web-connected and has it’s own email address “ page. Now what?. I have it connected to my iPhone and tablet too(I think) Bj1992

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Printer issue (HP office jet 5741 all-in-one)

Hi @Bj1992

Welcome to the HP Support Community. I'd be happy to assist you.

 

Try making a standalone copy and check if that works. By this, we can conclude if the hardware is working fine.

 

Have you connected the printer wirelessly to the iOS device and the tablet?

  • Make sure the printer and the iOS device are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the iOS device should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Kindly refer to this document to know how to print from an iOS device.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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