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jmg1234
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Message 1 of 4
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Printer wirelessly connected but PC can't connect

HP Envy 5660
Microsoft Windows 10 (64-bit)

My computer has been connected to my printer wirelessly for over 3 years.  While the printer is still connected to the same wireless network, as of last week my printer stopped finding the printer (I have a second computer on the network that also can't find the printer) I have reinstalled the drivers and have gone through both HP and Windows diagnostics, but still am unable to locate the printer.  I have repeatedly checked to make sure the printer is also still connected to the network -- it is.  Any help would be appreciated.  Thanks.

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Level 5 Mans
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Message 2 of 4
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Printer wirelessly connected but PC can't connect

@jmg1234 

Hello,

To resolve this problem
, restart the printer, computer and router.

  1. Turn off the printer, then wait 10 seconds.
  2. Unplug the printer's power cord.
  3. Turn off the computer or device from which you are trying to print.
  4. Plug the printer power cord into the back of the printer, then turn on the printer.
  5. Unplug the power cord from your wireless router, then wait 30 seconds.
  6. Reconnect the power cord to the router.
    NOTE:
    Wait until Internet service is restored. Internet service is interrupted when the router is turned off.
  7. Wait at least 3 minutes, then turn on your computer.
  8. Try to print and scan.

 

To address this incident, please follow the following procedure:
1. Uninstall printing software:

    • Unplug the USB cable at the back of the printer, if necessary.
    • On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
    • Type appwiz.cpl, then OK. The Programs and Features window opens.
    • Click the right mouse button on HP ENVY 5660 series Basic Software, then Uninstall and Yes.
    • Follow the instructions on the screen to complete the uninstall of the printer.
    • Restart the computer.

2. Launch the registry editor:

    • On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
    • Type regedit, then OK. The registry editor opens.
    • Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP ENVY 5660 series folder in the way:

    • C: \Program Files\HP
    • C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

    • C:\Windows\System32\spool\drivers\x64.
    • C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

    • On the keyboard, tap the Windows and R keys simultaneously. The Run window opens.
    • Type net stop spooler, then press OK.
    • Rename the file.
    • Type net start spooler, then tap OK.

5. Start a new printer installation via HP ENVY 5660 series Full Software and Drivers.

6. Try to print and scan.

 

If the problem persists, please configure a new Port as follows:

  1. On the keyboard, press the Windows and R logo simultaneously. The Run window opens.
  2. Type control printers, and then press ENTER. The Devices and Printers window opens.
  3. Right-click the printer icon, then Printer PropertiesPorts tab, and Add Port....
  4. Select Standard TCP/IP Port, and then tap Add Port....
  5. Click Next, and then enter the IP address of the printer (example: 192.168.1.97) in the Printer Name or IP Address field, and then click Next.
  6. Once the port is added, click Finish and close all windows.
  7. Try to print.

Please do not hesitate to contact us in case of need.

Regards,






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HP Expert support community HP France: Mans.
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jmg1234
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Printer wirelessly connected but PC can't connect

Thank you for the suggestions.  I followed all steps up to installation of Ports.  Unfortunately when I go to properties on the selected device, I do not have an option to select Ports.  Any reason why it wouldn't be showing?  Thanks.

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Level 5 Mans
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Message 4 of 4
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Printer wirelessly connected but PC can't connect

@jmg1234 
Tank you for your return,


I see that you are having some issues when attempting to print over a Wireless connection.


I suggest that we start off by running the HP Print and Scan Doctor.

Please do not hesitate to contact us in case of need.


Regards,






I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

HP Expert support community HP France: Mans.
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