Printer won’t shut off

[Steff5]

HP envy 5660 printer won’t shut off.  Just Spinning blue circle on display.  Then cancel printing message with spinning blue circle too.  All I’m getting is spinning blue circles and won’t follow commands.  Network issue? 

[Betty0610]

@Steff5

Welcome to the HP Support Community.

Are you able to make a copy?

Let's try to reset the Printer here:

Turn the printer on, if it is not already on.

1. Wait until the printer is idle and silent before you continue.
2. With the printer turned on, disconnect the power cord from the rear of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

Let us know the Operating System installed on the device your Printer is connected to.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!