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Tsolaye Student
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Printing Issues

HP Envy 7640

For two weeks now my printer has had the following error message on display " Close Tray - a paper tray is oen.  Close the tray to continue.  Touch > to view paper loading instructions"

 

The tray is closed and I have been unable to print anything. When I attempt printing from my pc, it shows the printer status as offline although it is connected to the wireless network.

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Printing Issues

@Tsolaye 

 

Welcome to HP Support Forum. Please use the following tips/instructions to fix:


  http://support.hp.com/us-en/document/c04249080 (Windows)
  https://support.hp.com/au-en/document/c04249334 (Mac)


Regards.

BH
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