11-17-2019 12:40 AM
I had bought new hp deskjet advantage 1115 printer, after 15 color printouts ,light blue color coming on color printouts, i had took color printouts through mobile by using hp print service plugin app.how can i solve problem? No problem in black printouts. Please solve my problem.
11-19-2019 06:20 PM
@KNS115 Welcome to HP Community!
I suggest you go through this document on which printer supports printing over android: click here to verify as your printer doesn't support mobile printing,
the only option you have is printing via OTG using the below steps: (probably why it worked only for sometime & has limited support)
Step 1: Check the requirements
Before you print with a USB OTG cable, make sure the printer and your Android device meet the following requirements:
The printer hardware is set up.
The printer supports printing from a USB OTG cable connection.
Most HP printers support printing from a USB OTG. For a list of HP printers that do not support printing from a USB OTG connection, go to the Frequently asked questions (FAQs) section.
An Android OS 4.0 (KitKat) device or later that supports USB OTG.
Consult your Android device manufacturer or product specifications to determine whether your device supports printing with a USB OTG cable.
The HP Printer Service Plugin installed on the Android device.
Go to HP Print Service Plugin (in English), then follow the on-screen instructions to install the plugin from the Google Play Store.
A USB and USB OTG cable. The USB OTG cable includes a USB port on one end and a micro-USB connector on the other.
USB OTG cable
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD
(By the end of this article all the issues should be resolved)
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee