Printing on gloss photo paper 6x4

[Elizabeth-B]

My printer won’t print on 6x4 photo paper

will print on A 4 photo and plain paper 

Any suggestions 

[sandytechy20]

@Elizabeth-B

Welcome to HP support community.

Are you getting any error message while printing on 6x4 photo paper?

Which operating system is installed on the computer to which this printer is connected?

Reply with the requested information for more assistance.

Cheers.

[Elizabeth-B]

I’m using the hp app on my iPhone there are no error messages showing on the printer

[TEJ1602]

@Elizabeth-B, 

Thanks for replying!

I understand you've issues printing on the photo paper 4x6 on the printer. To resolve the issue, follow the steps below-

Ensure the paper tray settings on the printer are configured correctly. To change the print settings on HP Smart App, refer to the steps:

1. On the HP Smart app home screen, tap a Print or Scan tile.

2. Select or scan the document or photo you want to print.

3. Tap Edit.

4. Tap icons at the bottom of the screen to change print settings such as number of copies, color options, or page size.

5. When you are ready to print, tap Done to save the changes and return to the Preview screen, and then tap Print.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elizabeth-B]

Followed first two steps but couldn’t locate the edit button? I’m a bit useless 

[sandytechy20 · Accepted solution]

@Elizabeth-B

This might require remote access of the computer to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.