Problem with HP Print Bot on messenger

[Pisit]

Dear HP,

I can not send any thing to HP printer bot on msn. I got a message below ;

Sorry Pisit. that file is no longer availabel. Try sending it to me again.

The problem since 2 weeks ago.

Could you please help to fix asap?

my sn : [edited]

printer name : [Personal Information Removed]

Regards,

Pisit K.

e-mail : [Personal Information Removed]

Tel : [Personal Information Removed]

[Kumar0307]

@Pisit

Welcome to the HP Support Community!

• What model printer are you using?
• Do you use any app on your iPhone to print?
• Try printing different types of files like PDF, MS Word or Web pages and check if that works.

Keep me posted for further assistance.

[Pisit]

it is hp ink tank wireless 410.

it working on sending to e-mail (email address removed - check Rules of Participation #4).

it working on hp smart.

just only hp print bot on msn mobile do not work.

Regards,

Pisit K.

[Kumar0307]

@Pisit

Welcome to the HP Support Community!

Updating the printer firmware, iOS and checking the ePrint account settings may resolve this issue. let us try these steps: 

Step 1: Update the printer firmware

Click here to know different methods of updating printer firmware.

Step 2: Update iOS

Go to Settings > General > Software Update. 

The screen shows the currently installed version of iOS and whether an update is available.

Step 3: Login to HP connected account and make sure that ePrint access is allowed to Everyone/all accounts.

Also, Try going to Facebook messenger and use HP Print Bot to print to check if it works.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Pisit]

Dear HP,

I did all of you suggesstion since last week.

Firmware Updated.

IOS Updated.

It do not working.

one thing when i send a picture to msn hp bot print normaly will popup picture with 3 options (edit,seting,print). 

but since the problem it never show a picture then only 3 option popup.

regards,

Pisit K.

[Kumar0307]

@Pisit

• What happens when you start the HP print bot on Facebook messenger and try to print?

Keep me posted.

[Pisit]

Dear All,

I am still got a problem with hp print bot on msn.

May some one help to fix asap.

Regards,

Pisitk.

[Pisit]

Dear HP,

I got an error message when i click on a photo below ;

This messenger.mobilewebprint.net page can’t be found

No webpage was found for the web address:https://messenger.mobilewebprint.net/original/0d2b2c63399be8a9a4ca.png?fbclid=IwAR2eT7dUD2delUzJlCHO...

HTTP ERROR 404

regards,

Pisit K.

[Pisit]

Dear HP,

Then when i click on "Edit Photo" , I got this url below ;

https://messenger.mobilewebprint.net/editor/242244/a3c3fec55bd070c9fe93

then message popup "loading..." and nothing happends.

Regards,

Pisit K.

[Kumar0307]

@Pisit

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I would request you to contact them for further assistance.

Click on this Link to contact HP.

Keep me posted for any other assistance.