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Problems connecting to HP Connected

HP DeskJet Ink Advantage 5000 All-in-One Printer series
Microsoft Windows 10 (64-bit)

My account does not display the printer attached to it earlier. And I can’t bind it again to this account, because A message appears that this printer is connected to a different account. I do not know what other account it is tied to, because I do not have another record. I tried resetting to factory defaults and setting up the printer again, but that didn't help. Tell me what should I do?


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Problems connecting to HP Connected

Hi @nik1880


Welcome to the HP Support Community. 


Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this issue, they should be able to help. 


Have a great day! 


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