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Purchased a double pack of ink cartridges, one does not work

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Just purchased a double pack of HP 63 black ink cartridges. I tried installing one it it kept saying there was a problem with that cartridge. I installed the other from the double pack and it worked. It was $55. How in the world do I get a replacement cartridge from HP, they are very hard to deal with. I am under quarantine right now so returning it to Walgreens is a bit of trouble. This is the second time in less than 6 months that a new HP cartridge will not work. Whats the deal? Thanks to anyone that has a good idea!

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@MrsVicki I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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