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Question mark symbol on printer display screen.

HP Recommended
OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

There is a question mark symbol (?) on printer display screen.  I can't determine the reason it is there. I don't know if it is telling me my printer has a problem. I can't find information on the question mark symbol.

 

So far, I have done the following:

 

1) Turned printer on & off.

2) I unplugged the power plug and kept it unplugged for over a minute before plugging it back in.

3) I booted my system twice.

4) I restarted the print spooler.

5) I did a fresh download of software for my printer.

6) I opened the printer to ensure there are no jams and that cartridges are seated properly.

7) I removed printing paper and put in new paper.

😎 Successfully printed a test page.

9) Prints fine both network prints and PDFs.

10) Genuine HP ink cartridges in use.

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Message 2 of 7
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HP Recommended

@ZaraAudrey

 

It is the Help icon, touch to it you will see Help information Menu. Nothing wrong with it.

 

Regards.

BH
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Message 3 of 7
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HP Recommended

Question mark symbol on front of printer where home and back butons are located, Is this okay or is there a problem I need to correct?

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Message 4 of 7
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HP Recommended

how to get rid of the question mark symbol?

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HP Recommended

You cannot get rid of it, this is the help menu as listed above.

This is a normal feature of the printer to show the help menu and cannot be removed, this is how the printer is designed, see Figure 6 described below:

https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...

 

Shlomi



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HP Recommended

I've tried this numerous times, and it doesn't work.  I bought a HP 6978 because I had this same issue with an HP 6968 and thought it was the printer.  Now, it appears I've wasted $108 on something that all the sudden started happening on my HP products.  This seems unfixable.  Unless I can get true assistance from HP, I will be forced to spend another $100+ on a printer, and it will NOT be an HP.  I've had HP printers exclusively.  This is liable to change

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HP Recommended

This is of no assistance.  I have a ? and a ? only.  It is blocking any installations or printing.  It starting happening out of the blue.  Please help.

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